Telecom e-Services
Beta
DOT Mitra

FAQs

FAQs

Click on the \'New Request\' menu option in the navigation pane for creating the new request.

Yes, using registered mobile and using OTP applicant can login to the application

Click on the forgot Password link on the Login page and you will receive the OTP on the registered email and phone number

Click on the Change Password link in the \'My Profile\' section and proceed.

No, applicants have to register themselves only for the first time. Later, they can login using your registered mobile number or email id.

User need to coordinate with Bank for payment settlement.

The portal provides real-time dashboards and reports related to application processing, payments, approvals, pending cases, and other telecom regulatory metrics.

Applicants can navigate to the navigation menu Apply/View Status option and select License/Authorization/Approvals Issuance section or Right of Way permission section, fill out the required details, upload necessary documents, and submit the application online.

Yes, data from integrated portals will be migrated gradually, ensuring continuity of services. Users will be able to access their previous applications, approvals, and transactions. Till the existing portals are fully migrated, users will be taken to the respective portals to avail the services. 

Users can register on Jan Parichay by visiting the portal’s homepage and selecting the "New User Registration" option, following the guided steps to complete the process. Once Signed up, user can login on Telecom eServices Portal and  can apply for any license, right of way permission etc. However, user would be required once to create a detailed profile as per the needs of the applied service.   

All important documents, including regulatory guidelines, circulars, and user manuals, are available in the Resources section of the portal.

The portal is designed for telecom service providers, infrastructure providers, equipment manufacturers, internet service providers (ISPs), government agencies, and other telecom stakeholders. Citizen can also avail various services through the links provided on portal, no user registration is needed.

Single Sign-On (SSO) through Jan Parichay allows users to access all integrated services with a single set of login credentials, eliminating the need for multiple accounts and improving ease of use.

The portal integrates services from multiple existing platforms, including the following:

  • License Issuance & Management – Saral Sanchar
  • License Fee & SUC Payments – SARAS
  • Right of Way (RoW) Permissions – Gati Shakti Sanchar
  • Mandatory Testing & Certification of Equipment – MTCTE
  • Call Before You Dig (CBuD) for Infrastructure Protection – CBuD
  • PM Wani Portal – PM Wani
  • Bharat 5G Labs – Bharat 5g Labs

The Unified Telecom eServices Portal is a single digital platform that consolidates multiple telecom-related services, such as license issuance, fee payments, right of way permissions, equipment testing, and more, into one seamless interface for applicants and department users.

By integrating multiple services into a single platform, the portal reduces redundancy, enhances data accessibility, streamlines workflows, and speeds up application processing.

The portal complies with government cybersecurity standards and features encrypted logins, role-based access, and regular security audits to protect sensitive data.

Yes, multiple authorized users from the same company can have separate logins with specific access permissions.

Users will receive updates via SMS, Email, and In-Portal Notifications about application progress, approvals, payment dues, and other important alerts.

Yes, the portal includes an online grievance redressal system where users can submit queries, track their resolution status, and receive responses from the concerned department.