Telecom e-Services
Beta
DOT Mitra

FAQs

FAQs

Yes, the portal includes an online grievance redressal system where users can submit queries, track their resolution status, and receive responses from the concerned department.

All important documents, including regulatory guidelines, circulars, and user manuals, are available in the Resources section of the portal.

First, digging agency has to sign up/register and then new request has to be created under the “New request” option

Yes, mobile will be the username for login.

Password can not be recovered. It needs to be changed in case it is lost, you can generate new password by following steps mentioned in (How can I change my password for login?)

You can change your password by selecting the “Forget Password” option. You will receive an OTP for login and changing the password.

No, only one time registration is required. You can add new enquiries as and when you have to enquire before start of digging.

You can register by entering Name, Mobile Number and Email ID under “Signup/Register '' option and create your account.

CBuD android Mobile app can be downloaded from google play store or can be viewed directly on web browser by visiting

Diggers/Digging Agency, Underground utility owners and Asset Owners

Using “Enquiry Status -> Pending Request” and “Enquiry Status -> Acknowledged Request” Option.

Using “Enquiry Status -> Pending Request

Using “Enquiry Status -> Acknowledged Request” Option.

Central Level users will be created by BISAG-N/NBM/DoT and Central level will inturn create State level users and State in turn create District level users.

Asset owner will get In app notification/SMS notifications on registered mobile number and email.

A unique enquiry ID will be created for each request.

For now, No

The following apps are used : In US: ‘Dial 811’ WebPortal / Call Centre run by Private Company free for bilateral coordination and with fees with agency support. In UK: ‘Plan to Dig’ WebPortal / Call Centre run by Private Company free for bilateral coordination and with fees with agency support. In Australia: ‘Before you dig Australia’ WebPortal / Call Centre Help Desk free for bilateral coordination and with fees with agency support.

It will provided in acknowledged email which will be sent on registered email of digger and also under “Enquiry Status -> Pending Request” Option.

If the emergency request not acknowledged within 24 Hours by asset owner, it will automatically acknowledged after 24 Hours. If the normal request not acknowledged within 7 days by the asset owner, it will automatically be acknowledged after 7 days.