FAQs | Department of Telecom eServices Portal
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DOT Mitra

It can be seen under the “Enquiry Status” option.

Digging agencies can contact the asset owner using the contact number or “Call to Call” option.

Digging agencies can create two types of requests: Emergency and Normal.

First, digging agency has to sign up/register and then new request has to be created under the “New request” option

Yes, mobile will be the username for login.

You can change your password by selecting the “Forget Password” option. You will receive an OTP for login and changing the password.

Password can not be recovered. It needs to be changed in case it is lost, you can generate new password by following steps mentioned in (How can I change my password for login?)

No, only one time registration is required. You can add new enquiries as and when you have to enquire before start of digging.

You can register by entering Name, Mobile Number and Email ID under “Signup/Register '' option and create your account.

CBuD android Mobile app can be downloaded from google play store or can be viewed directly on web browser by visiting

Diggers/Digging Agency, Underground utility owners and Asset Owners

Those requests in which the digging agency wants to perform digging within 24 Hours.

24 Hours

Those requests in which the digging agency want to perform digging after 7 days.

It is mandatory for Diggers to submit requests at least 7 days before the proposed date of start of digging .

Type of request, State, District, Tehsil, Pincode, Address, Agency name, Purpose of digging, Dig site mapping and details whether permission taken from land owner or not.

Agency whose underground utility/assent are available at a digging location.

Help desk no. 0755 2525801 / Email: - support@cbud.gov.in

If the emergency request not acknowledged within 24 Hours by asset owner, it will automatically acknowledged after 24 Hours. If the normal request not acknowledged within 7 days by the asset owner, it will automatically be acknowledged after 7 days.

It will provided in acknowledged email which will be sent on registered email of digger and also under “Enquiry Status -> Pending Request” Option.